Practice Charter

Patient Responsibilities

To help us provide a prompt, courteous and efficient service to all, we ask you to:

• Use our appointment and repeat prescription systems appropriately and responsibly
• Supply information requested by staff
• Treat staff with courtesy and respect

Comments, compliments and complaints

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please ask for a complaints form at reception or contact Judith Milne (Practice Manager) or see our complaints policy.

All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.

How we use your data

All data you supply to us is kept confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis. Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.

Zero tolerance

The practice operates a zero tolerance policy regarding the use of bad language, shouting or violence towards any member of staff or other patients.